What to do if you cannot receive email on the New iPad
Although Apple's iPad is a pretty straightforward device to use, the fact remains that every gadget, even your precious iPad, will act up every now and then. Sometimes, you will receive an error message saying that your mail was unable to be retrieved upon opening the Mail app. Your first course of action when this happens should be to check that your iPad is connected to the Internet.
To check if you have an Internet connection, look at your home screen and see if you see either a Wi-Fi logo, a 3G/4G indicatior, or an LTE indicator. Which one you see will depend on the type of connection you have. If you do not see any of these, then do the following:
1. Open the Settings menu.
2. Tap Wi-Fi if you have a Wi-Fi iPad, and check that Wi-Fi is switched to the ON position.
3. Check that there is a check next to an available Wi-Fi connection. If you do not see a check, tap one of the available networks to join that network.
4. Type in the Wi-Fi password if need be.
5. If you are using a 4G iPad, tap Settings-->Cellular Data.
6. Tap View Account, and double check that your login information is input correctly.
If the above steps do not resolve the problem and you are still having trouble accessing your email, the next step is to check the actual email settings for the account that is giving you trouble.
1. Open the Settings menu.
2. Tap Mail--Contacts-->Calendars.
3. Select the email account that you are having difficulty accessing.
4. Open the Account tab.
5. Check that the information in the email and password fields is correct. It may be a good idea to simply retype them and see if doing so resolves the problem.
The "Verifying" message
Once you type your log in information again, it will read "Verifying" at the top of the screen. Next, you will hopefully see checkmarks indicating that the email account is now working. If you receive yet another error message, or if the screen indefinitely says "Verifying," try the following.
1. Tap Mail-->Contacts-->Calendar.
2. Select the name of the account that you are having trouble with.
3. If the account is a POP 3 account (e.g. Comcast), check that it is listed as ON. If it is an IMAP account (e.g. Google), check that Mail is listed as ON.
4. If you are still unable to access your emails, press to Delete the Account, and then set it up again. If the account is an IMAP account, all of your emails will remain stored on the server and will reload once you set the account up again.
5. Once you have set the account up again, check that there are Verified check marks. You should now be able to finally access your email.
In the event that none of the above instructions helped you access your email on your iPad, the problem may lie within the port settings or other advanced settings. If this is the case, try adjusting them in accordance with the proper settings for your ISP.
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