What to do if you can't send emails on the New iPad

Occasionally, the new iPad is able to receive emails just fine, yet it will not send any emails out. When this occurs, it is a problem involving the outgoing Mail server, called the SMTP.

SMTP server problems

Follow the below steps to try and resolve this problem.

1. Tap Mail-->Contacts-->Calendars.

2. Select the name of the account that is refusing to send out mail.

3. Open the tab labeled SMTP, located under Outgoing Mail Server.

4. Check that the primary mail server for the problem email account is set to the On position. If it is off, tap the tab labeled Off and change it to On.

5. If any other mail servers are listed, try turning one of them to the On position, and then try to send an email again. Generally, if an email cannot send using one server, however, it will try sending with the other servers listed.

6. If you are still having trouble sending emails with the server set to On, tap the name of the primary server. Check if a Host Name, User Name, and Password are listed in the grayed field. Next, we teach you how to adjust these three things.

If you are still unable to send emails after verifying that your SMTP server is switched to On and your account is properly set up, it is time to look into some more advanced settings and see if you need to make any adjustments. I teach you how to check your advanced settings for the source of the problem below.

Advanced mail settings

1. Just like you did earlier, tap Mail-->Contacts-->Calendars, and select the name of the account that is giving you trouble.

2. Open the Account tab, and select Advanced under the SMTP tab.

3. Check if the SSL switch is turned On. If it is Off, switch it to On. Similarly, try turning it Off if it is On.

4. Open the tab labeled Authentication. Set it to Password.

5. Direct your attention to the number labeled Server Port. For Gmail, it should normally be 993. Comcast and other POP accounts are usually set to 110, and other servers are usually set to either 587 or 995. If you are unsure which number your port your server uses, check with your ISP. (Note: This number will not be listed at all for iCloud accounts.)

6. Check that the switch labeled S/MIME is set to the Off position. S/MIME stands for Secure/Multi-Purpose Internet Mail Extensions and is intended for use by government agencies and high-tech companies. If you need it switched On, you probably already know. Most of us don't even know what it's for.

7. Once you have performed the above steps, press the button labeled Done. Return to your Mail app, and see if you can send emails now. Our hope is that these steps have resolved your email-sending issue.

If, after following all of the above instructions, you still cannot send emails from the account in question, you may need to tweak the port settings or some other advanced settings in accordance with your ISP settings.