havana
11:58 am may 11 th 2012

ERROR. my iphone says the sim card is not recognized. what should I do?
ERROR. my iphone says the sim card is not recognized. what should I do?

3:06 pm may 11 th 2012


The iPhone SIM Card is not recognized



Your iPhone's Subscriber Identity Module (SIM) card is responsible for storing various types of data including your contacts, phone number, and the name of your mobile carrier. Occasionally, you will receive a "No SIM Card Installed" notice informing you that the device is unable to recognize your SIM card. When this happens, you may not be able to perform some of the functions of your iPhone such as placing calls and accessing anything that requires wireless data. What caused this detection error, and what can you do to fix it? Read on to find out the possible reasons that your SIM card is not recognized and what you can do about each scenario.


The iPhone SIM Card is not recognized



Scenario One: The SIM card has become dislodged or is dirty.



Most of the time when you receive the "No SIM Card Installed" error, the SIM card has simply become a little dislodged and needs you to manually put it back in place. To check if your SIM card has become dislodged grab a paperclip, needle, or similar thin object, and locate the SIM try on your iPhone. On the original iPhone and 3G and 3GS models, the SIM tray is located in between the Hold button and the headphone jack. On the iPhone 4, it is located along the right edge of the device. You should see a tiny, pin-sized hole. Insert your paper clip or similar item into the hole to pop out the SIM tray. Press the tray back in, making sure that it is now firmly in place. After a couple of minutes, check i the "No SIM Card Installed" error has now disappeared. If it has, then problem solved! If you are still receiving the error, pop the SIM tray out once again and remove the SIM card this time. Inspect the card and the tray to make sure they aren't dirty. Gently clean them off by blowing into them or, better yet, blowing a shot of compressed air into them if you have the resources. Reinsert the card and tray and check if the issue is now resolved. If you are still receiving the error message, the SIM card itself may be damaged.



Scenario Two: Your SIM card is damaged.



If you have followed the instructions above, but your device still cannot recognize the SIM card, the card may be broken. To see if it's broken, take it out and insert a SIM card from someone else's iPhone (given that you know someone else with an iPhone, of course). If the "No SIM Card Installed" message disappears with the other SIM card in place, then it's time for you to get a new SIM card. If you do not have another iPhone handy, you can bring the phone to your mobile provider or the Apple Store. Explain that you think your SIM card may be damaged and would like them to test a different card in your iPhone to see if it works.

 

 

Scenario Three: There is something wrong with your iPhone.



Finally, if it is clear that the SIM card is not merely dislodged, dirty, or damaged, you likely have a more severe problem on your hands. The phone itself is probably malfunctioning in some way, and there's probably nothing you can do to fix it by yourself. If your phone still cannot recognize your SIM card after trying the methods described above, you will have to call tech support or take your iPhone over to the Apple Store to have a professional inspect it.

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