Troubleshooting the error 9808 on iTunes
Error 9808 message may appear when you try to connect from your iOS device or Mac OS supporting PC and even on a laptop or computer with Windows OS (less frequently then on diverse Apple devices). It will look in the following way:
There can be few reasons explaining why you received this message and few solutions that can help to fix this error. Let’s try to figure why this error can happen in the first place.
Reasons of Error 9808 on iTunes
Usually the main reason of error 9808 appears when the security software installed on your PC or iDevice blocks the access to the iTunes Store. Or if you have accidentally or on purpose (it is not recommended for newbies doing this) have changed recently the Internet Options from the Control Panel.
Another common reason of error 9808 is the improperly set date and time on your PC. The offered below solutions can help to get rid of both reasons causing this error but there are also possible causes like:
• corrupt iTunes files and default settings (try to re-install iTunes software on your PC in this case);
• replace the damaged registry keys with the new ones (or clean the registry by means of the third-party application like, for example, Frontline Registry Cleaner;
• the settings of Windows OS have been changed (configure them by default).
Solution #1. Adjust the proper date and time settings on your PC
If you have Windows OS installed on your PC fulfill the following steps:
1. click on Start and then choose the Control Panel;
2. choose the line Date, Time, Language and Regional Options and over there click on Data and Time;
3. in the Data & Time Tab you need to configure settings to use on your PC the correct current date and time and then click OK.
If you have a PC with running MAC OS X your steps will be:
1. select System Preferences from the Apple menu;
2. then click on Date & Time;
3. select to enable the option Set date and time automatically (if it isn’t enabled);
4. then choose the tab Time Zone and adjust the proper time zone matching your location.
Solution #2. Fix the certificate settings
If you use MAC OS X on your PC then you may try the following solution to bypass this error by fixing the certificate settings:
1. choose Utilities tab located in the Go menu you can access from the Finder;
2. then launch the Keychain Access;
3. over there select Preferences;
4. then select the tab Certificates;
5. find the line of OCSP (Online Certificate Status Protocol) and click Off;
6. do the same with the CRL (Certificate Revocation List) box;
7. restart your PC.
To fix this cause of error 9808 on a PC with Windows OS you need to:
1. from the Start Menu click on Control Panel;
2. then choose the Internet Options ( if you have Windows Vista at first choose the Classic View to find these options);
3. then find and select the tab Advanced;
4. scroll down to the Security menu;
5. deselect the line “Check for server certificate revocation (restart)”;
6. then choose the options “TLS 1.0” and “SSL 3.0”;
7. do not forget to restart your PC after applying all these settings changes.
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